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A few things to consider before upgrading your PC

It seems like everyone is upgrading their PCs these days. The process may seem to be easy…just as easy as getting the upgrades wrong. If you think that adding more RAM or installing a faster processor will definitely increase your PC’s productivity, and it will be up to date for the next few years, think again. This may or may not work, and if the latter happens, you’ll end up beating yourself for pouring money into the old machine when you could have easily saved it and use towards a brand new computer in a few months.

To avoid disappointment, we’ve prepared a little checklist for you to consider. Go through these before committing to an upgrade, and if you’re still positive you need it – go ahead!

Why exactly are you upgrading?

Don’t upgrade your computer just for fun – it’s much better to have clear reasoning for it. If you only have a vague idea in mind, likely inspired by midnight forum browsing – there is a very good chance you will end up very disappointed. Think, think and re-think, as it’s easy to spend money on a whim, but not as easy to get it back.computer4

Some of the solid reasons may include long launch time, hard times working with multiple apps or noisy work. Besides, there are some good old upgrades which are always useful, such as switching from a hard drive to a solid state drive.

Sometimes you don’t even need to buy anything new to address the problem, as things as simple as cleaning out dust from the PC’s air vents can prevent overheating and reduce the noise.

Regardless, there are no magic bullets. Upgrades are only worth it when you’re aiming to target a specific problem (ideally minor) with a specific solution.

Is it even a hardware problem?

Sometimes playing with hardware is not going to do anything simply because software is the culprit. Before considering any upgrades, make sure your operating system and drivers are up to date, no unwanted startup programs are present, and there are no rubbish files sprinkled around your storages.

Is your computer really worth spending money on?

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Easy, affordable upgrades such as adding extra RAM may be beneficial even for older systems, but other than that, there is a fine line between an upgrade-able machine and almost-rubbish, and you don’t want to cross that line. Sometimes, it’s way easier to save up some dollars and purchase a brand new PC. Much like with cars, a PC is just as good as its worst performing part, and if it’s really bad, it may be time for a new friend.

To sum up, more often than not, if you are in need of some epic major upgrade, it’s way better to just buy a brand new PC. However, there are definitely instances where upgrades can extend the life of your computer – as long as you’ve done your research and came up with optimal solutions.

Don’t make these mistakes if you’re running an IT support business

IT support industry is very complex and highly competitive, and in order to succeed, one has to do so many things right that it’s sometimes hard to stop, take a deep breath and think about what may be going wrong. Way too many support companies stumble upon crucial – and yet, perfectly avoidable! – mistakes, sinking rapidly and never coming back again. One of the two worst case scenarios ususmall-businessally happens here: either clients become deeply unsatisfied, or the technical part fails horribly.

Scared and anxious? Don’t worry, we’ve got you covered with this list of common IT mistakes. Pay attention to those – and avoid disasters before they’re even born.

Ignoring small clients. In theory, we all agree that every client counts, especially when the business is still very young. However, way too many establishments get lured by dollar bills, providing suboptimal service to smaller clients in favor of big sharks. This is a big mistake – small companies may not have giant budgets, but they are still an integral part of the community, and they will surely pass the not-so-good feedback to others. Treat everyone with the same level of respect, and you’ll never have backfiring problems. 

stressful-jobsTaking on too many projects. It’s your ultimate responsibility to be fully aware of your current capacity and the number of jobs you can comfortably handle. Working hard is one thing, but missing multiple deadlines is another, and you want to avoid it at any cost, otherwise you’re risking to come across as unprofessional. Nobody likes loosing money, but sometimes it’s better to be honest to tell the enquiring client you don’t have capacity for their project right now – for everyone’s sake.

Not staying on top of technology. This is seemingly a no-brainer for someone working in a tech support industry…yet, reality is, too many companies don’t seem to be overly bothered, which kills them in no time. For instance, if everyone around uses tablets, and you still don’t offer appropriate solutions, you’re pretty much doomed. Make sure you are aware of the latest trends, as well as the upcoming ones, at all times.new-technology

Utilizing faulty technology. It happens much more often than you think, and if you are guilty of this one, make sure to amend your business as soon as possible, by which we basically mean right now. It’s not that much about the hardware – but using poorly configured, cranky software cannot be forgiven. If the job is not performed properly due to this, you will have to come back. And again. And maybe a few more times. What a waste of time and money!

Sending poorly prepared engineers. If you don’t have a huge capital yet, it’s very tempting to hire engineers who don’t have much experience yet (perhaps, straight out of school), as they are much cheaper. It’s also very tempting to shorten the training and send them out early…far earlier than they’re actually ready. The best thing you can do instead is to initially use these guys for remote support, so they gain experience with different clients and problems. Only after they’ve demonstrated competence, send them out for field work. Not the other way around!

Of course, it’s not a full list of possible mistakes, but we’ve aimed to cover the most prevalent ones. Every situation is unique, so make sure to explore all the possibilities and scenarios with you team.   

Stick to a reliable provider: tech support scams on the rise

It’s no news that great, reliable technical support is extremely important – and yet, too many individuals and businesses neglect the issue, putting themselves at risk of being violently scammed.

For instance, new variants of an old internet service provider (ISP) targeting scheme are affecting many customers in the US and UK. It’s basically a twist on cold calling – scammers are not keen on contacting the victims directly via phone and claiming they are, for example, Microsoft representatives. Way too many people are able to spot the fraud presented this way, so scammers found a new way to trick the internet users.internet-scams1

Instead, the new generation of fraudsters will initiate a very realistic pop-up interrupting your normal browsing session, and the message that appears, although pretty generic, still looks legit, as if it was really coming from your ISP. The message claims that your provider has “detected malware”, urging you to call the provided number for “immediate assistance”. Unlike cold calling, this scam is much more personable and seems legitimate to many users, therefore, at almost no cost for scammers, this scheme produces much better results compared to old methods.

But how exactly scammers find who your service provider is? Well, there are a few relatively easy ways, unfortunately. Apart from lucky guessing (which still produces good results, as the stats on most popular ISPs are not hard to find), there are techniques such as tracing the IP address. Long story short, criminals place infected ads on major websites, with an infected patch of pixels that the users don’t even need to click on to initiate the scenario. The invisible processes on the background check the victim’s computer and discover the IP, which allows identifying the ISP. The entire process takes seconds and happens on the background while the user is browsing an otherwise legitimate website.scam-sign

Tech support scams affect the users worldwide – for instance, this year West Australians have already lost almost $400,000 to frauds this year. The scheme involves the criminals introducing themselves as tech support officers contacting the victims either via phone or online, requesting remote access to their computers, which gives them an opportunity to silently retrieve personal information such as passwords, log in details and even documents. The scammers don’t stop there, however – if the victim is falling for the scam, the fraudsters often proceed to ask the users to log on to their online banking system. As they already have the remote computer access, all criminals need to do is simply withdraw the money and disconnect, leaving the customers puzzled. Consumer Protection indicates that this year the scam has already affected 44% more people compared to 2015.

Please stay safe online and remember – your tech support providers will only contact you personally in case of emergency (no pop-ups!) and will never request any passwords or login information via phone. If you’ve noticed some suspicious activity, report it immediately and contact your real ISP to put together an appropriate action plan.

Touch One Technology

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TouchOne is an online Support provider for all email issue n computer problems. We are in the market from last 10years.We believed in our customer happiness. Our certified technical experts are available for 24*7 to help customers. We Work 24*7 n 365 days.

Technical Assistance Through Remote

    With your permission, our certified technicians take remote session of your computer/laptop through fully safe connection. Technician start the process of troubleshooting process. You just need to take a glass of water and see that our technician has solved your issue. Apart from email issue, computer optimization and troubleshooting, our experts also provide customer satisfaction.

tech-supportCustomer Happiness: Our aim is toget customer satisfaction by providing the best technical supports. We give importance on achieving the best standard in getting customer satisfaction by increasing the first call resolution rate. We provide best services in the market.

Install & Setup: TouchOne Technology are always ready to give their 100% in resolving customer issue regarding their email issue or computer issue.

Diagnosis & Repair: Resolving the problem by even not knowing the exact problem may result in many problems to computer.

PC Optimization: Computer and website optimization is very important to run computer smoothly.

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Internet & Networking: Multiple computer user accessing same sources like printers, fax machine and gaming consoles.

Data Backup: Losing the data may be happen through unwanted deletion of folder and files or hard disc corruption.

Virus & Spyware Removal: If computer has been affected by unwanted virus, it’s not recommended to use that computer until you remove that virus.banner3

TouchOne Technology is a one place where I can solve all my mail problems, computer problems. If I am with TouchOne Technology I am not worried about my issue with computer or laptop. They provide me positive solution for all my issue. If you’re looking for more hands on electrical and other trades work click here

Robert Colon
I just want to say to TouchOne that you are doing a great job.I am very satisfied and happy with your service.I just want to say thanks to all of you. Best of Luck. Now i can believe that there are some people are really there to care of you. TouchOne Technology – I beleive on you and you did not let my hope down.Thank you.