Touchonetechnology IS A PREMIUM AND INDEPENDENT SERVICE PROVIDER OF TECHNICAL SUPPORT FOR CONSUMERS AND SMALL BUSINESSES. WE SUPPORT AND PROVIDE SOLUTIONS FOR OVER 250 DIFFERENT KINDS OF SOFTWARE ISSUES.

TERMS AND CONDITIONS

FOLLOWING TERMS AND CONDITIONS (“TERMS OF USE”) UPON YOUR ACCEPTANCE BECOME THE PRIMARY GUIDELINES OF SERVICE AND RELATIONSHIP BETWEEN Touchonetechnology AND YOU (“YOU REPRESENT THE PERSON WHO IS AUTHORISING THE SERVICES AS AN INDIVIDUAL OR A PERSON WHO IS AUTHORIZING ON BEHALF OF AN ORGANIZATION”). YOU SHOULD READ THEM CAREFULLY AND ACKNOWLEDGE THEM AS THEY CONTAIN IMPORTANT INSTRUCTIONS AND INFORMATION SUCH AS THE DURATION OF APPLICABILITY, PRIVACY, FEES FOR EARLY TERMINATION, LIMITATIONS OF LIABILITY, OUR RIGHTS TO CHANGE ITS CONDITIONS AND SETTLEMENT OF DISPUTES BY NEGOTIATION INSTEAD OF IN COURT. YOU ON ACCEPTING THIS AGREEMENT, CONFIRMS THE APPLICATION OF THE TERMS AND CONDITIONS TO ALL YOUR SERVICE PLANS FROM US, WHICH ALSO INCLUDE ALL YOUR EXISTING PLANS. YOUR ACCEPTANCE OF THESE TERMS & CONDITIONS WILL BE IMPLIED BY THE USE OF THE Touchonetechnology SERVICE.

DEFINITIONS

“Touchonetechnology”

Trademark “Touchonetechnology” is used by Touchonetechnology INC. ‚ under an authorization from Touchonetechnology TECHNICAL SERVICES PRIVATE LIMITED. All references to Touchonetechnology refer to Touchonetechnology INC.

“Touchonetechnology Certified Technician/(s)”

Technicians and specialists certified by Touchonetechnology to perform the services under this agreement are referred to Touchonetechnology Certified Technician/(s)

“CONTENT”

Software, materials, services and other related information are collectively referred to as “content.”

REFUND POLICY

Touchonetechnology does not charge an upfront amount before an issue is resolved. You understand that when you subscribe for a per incident plan you completely acknowledge that the issue was resolved and the service charges are explained to you before the payment is made. Only in case of the issue being repeated within the 30 day warranty period and Touchonetechnology has not been able to resolve the issue within a time frame of 3 business days of being informed about the issue being repeated a refund will be processed.

Following are additional criterion for a complete refund:

1. You have all the prerequisites which were required to resolve the problem and issue was not resolved till the time account was active.
2. The issue is out of scope for the particular plan.
3. 3 business days have not passed after the issue was last worked upon by a Touchonetechnology technician

For subscription based plans, a full refund will be issued if Touchonetechnology has not been able to resolve even a single issue for you within the first 3 business days of the subscription.

If there are one or more resolved issues, the fees for the subscription service will not be refundable. Notwithstanding this Touchonetechnology may, at its sole discretion and on a case by case basis, agree to a refund of subscription fees after deducting charges for servicing the customer.

LAW; FORUM

ANY OBLIGATIONS OF THE PARTIES BOUND BY THIS AGREEMENT AND THE RIGHTS AND ANY DISPUTES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT SHALL BE GOVERNED IN ALL RESPECTS BY THE LAWS OF THE UNITED STATES OF AMERICA WITHOUT REGARD TO CONFLICTS OF LAWS PRINCIPLES THAT WOULD REQUIRE THE APPLICATION OF THE LAWS OF ANY OTHER JURISDICTION.

IF USER HAS ANY QUESTIONS ABOUT THE PRIVACY POLICY AT OUR WEB SITE, USER CAN E-MAIL USER INQUIRIES TO techsupport@Touchonetechnology.com