Touchonetechnology IS A PREMIUM AND INDEPENDENT SERVICE PROVIDER OF TECHNICAL SUPPORT FOR CONSUMERS AND SMALL BUSINESSES. WE SUPPORT AND PROVIDE SOLUTIONS FOR OVER 250 DIFFERENT KINDS OF SOFTWARE ISSUES.
TERMS AND CONDITIONS
Trademark “Touchonetechnology” is used by Touchonetechnology INC. ‚ under an authorization from Touchonetechnology TECHNICAL SERVICES PRIVATE LIMITED. All references to Touchonetechnology refer to Touchonetechnology INC.
“Touchonetechnology Certified Technician/(s)”
Technicians and specialists certified by Touchonetechnology to perform the services under this agreement are referred to Touchonetechnology Certified Technician/(s)
Software, materials, services and other related information are collectively referred to as “content.”
Touchonetechnology does not charge an upfront amount before an issue is resolved. You understand that when you subscribe for a per incident plan you completely acknowledge that the issue was resolved and the service charges are explained to you before the payment is made. Only in case of the issue being repeated within the 30 day warranty period and Touchonetechnology has not been able to resolve the issue within a time frame of 3 business days of being informed about the issue being repeated a refund will be processed.
Following are additional criterion for a complete refund:
1. You have all the prerequisites which were required to resolve the problem and issue was not resolved till the time account was active.
2. The issue is out of scope for the particular plan.
3. 3 business days have not passed after the issue was last worked upon by a Touchonetechnology technician
For subscription based plans, a full refund will be issued if Touchonetechnology has not been able to resolve even a single issue for you within the first 3 business days of the subscription.
If there are one or more resolved issues, the fees for the subscription service will not be refundable. Notwithstanding this Touchonetechnology may, at its sole discretion and on a case by case basis, agree to a refund of subscription fees after deducting charges for servicing the customer.
ANY OBLIGATIONS OF THE PARTIES BOUND BY THIS AGREEMENT AND THE RIGHTS AND ANY DISPUTES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT SHALL BE GOVERNED IN ALL RESPECTS BY THE LAWS OF THE UNITED STATES OF AMERICA WITHOUT REGARD TO CONFLICTS OF LAWS PRINCIPLES THAT WOULD REQUIRE THE APPLICATION OF THE LAWS OF ANY OTHER JURISDICTION.